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Baseball, Beer, Networking, and Technology

Join our summer networking event in the CIO Summit Series brought to you by C3 and our sponsors.

 

Cloud contact center solutions are changing the customer experience.

Customers today demand omnichannel communications (phone, chat, email, text) with your organization.  Your stakeholders in Sales need you to be ready to scale your contact center for a new product offering.  Your executive team demands 100% uptime.  And, of course, you have to stay within your budget.  How do you create a contact center solution that addresses all of these key requirements?
 

Learn About Game-Changing Cloud Contact Center Technology from the Market Leaders

In the past, the answer was to buy expensive, complex hardware to configure, manage, patch, and create DR plans for.  The advent of cloud contact center as a service solutions from companies like Five9, InContact, and Genesys are changing how contact centers support their external and internal customers.  Come listen to how intelligent, integration-friendly cloud solutions better support a distributed call center, provide complete PCI compliance, scale up and down, and provide a better platform for outbound dialing.

The Future of Contact Center (is in the Cloud) 
Thursday, August 24th | 6:30 PM - 10 PM
Fifth Third Ballpark
4500 West River Dr. NE
Comstock Park, MI 49321

Topics to be covered: 
  • What channels of communication should my contact center prepare for?
  • What APIs/integrations should I look for with a contact center solution?
  • Panel discussion among the market leaders
  • Q&A with panelists and the audience
  • Real world case studies

Why should you be here:
  • Learn from the experts on what the future of the contact center looks like
  • Network with other West Michigan IT and contact center leaders
  • Enjoy WhiteCaps baseball from the Super Suite
  • Food and beverages(adult & otherwise) will be served

Space is limited to just 50 CIOs and IT decision makers, so complete the form to register today!

Space is limited, register now!

Sponsors and Speakers